It all comes back to visibility

Shubham described spending his weekends building a monitoring tool, because a rogue access token can quietly blank a property value and take every workflow behind it down with it. All of it comes back to visibility. You cannot pay attention to what you cannot see, and fear moves into the gap where the visibility should be. Nobody ever calls and says they need help with HubSpot so their sales team will stop being afraid of it. But a lot of the time, that is the actual fix.